Contract between participants and operator

Baliventure is a tour package operated by PT. KURA – KURA.
Participant will sign a Tour Agreement Contract with PT. KURA – KURA.
The Tour Agreement Contract will be governed by Indonesian Law and any dispute will be resolved exclusively under the law of Republic of Indonesia (in District court of Denpasar).

•Tour Inclusion:

All transport as specified in the itinerary
Sightseeing, Activities, Entrance fee and also Meals are all included as listed in the itinerary.
Accommodation during tour (max 2 persons/room, twin sharing basis) as listed in the itinerary.
※Bed-type is based on hotel’s availability. Generally we will use Twin Bed however if there are no twin bed, Double Bed arrangement will be provided.
※If Double bed provided by the hotel, participants must share bed with other guest. We will try to arrange all bed arrangement are twin base but no guarantee is given.

•Tour Exclusions

Flights Ticket (arrive and departure to/from Bali), taxes and excess baggage charges at the airport
Visa and passport fees or any incurring cost during the document acquisition
Meals, travel insurance, laundry fee, telephone bills, tips and additional beverages consumed at the hotel and other expenses/cost which is not listed in the itinerary)

•Special requests

Special Requests (example: single/double room, dietary requirements) shall be communicated in advance and by writing at the time of the booking. We shall endeavor to fulfil such requests. However, special requests cannot be guaranteed and do not form as part of the Contract.

•Age Restrictions:

Participants’ age is limited from 6 to 65 years of age
Application for Children.
Participants under the age of 16 must be accompanied by adults (over 20), and cannot be the main group representative (group leader).
Participants under the age of 20 is required to provide parental consent form.
If application is reserved after cancelling the previous application, any special discounts and promotion will be accompany the current or previous application will be void.

•Minimum participants.

-Six persons per tour is the minimum requirement. However, some of the 4 day Bali and Lembongan tour has minimum 2(two) participants.
-If minimum number of participants is not met, we will inform 45(forty-five) days prior tour date and offer you different tour dates
-If number of participants is not met 35(thirty five) days prior tour departure date, we will cancel the tour.

•Reservation Procedure

The following information is required to confirm your participation:
-Full name as written in passport
-Birthday (day, month, year)
-Contact number (Mobile phone number)
-Valid E-mail address

•Passport and Visa Requirements

Please ensure to have at least 6 months validity on your passport to your arrival date in Indonesia and at least 2 more pages available for immigration stamp.

Visa and immigration cost are solely the responsibility of each participant(s). Please ensure that you have valid visa for the duration of your stay in Indonesian and during your travel with Baliventure.

No Refund will be provided if participants are refused to enter the country. Any incurring fees for Visa and passport acquisition are the responsibility of each participants.

For more information on this Visa on Arrival, please visit
https://www.bali.com/visa-indonesia-entry-requirements-bali.html (English)
http://www.id.emb-japan.go.jp/visaj_10_01.html (Japanese)
https://baike.baidu.com/item/%E5%8D%B0%E5%B0%BC%E7%AD%BE%E8%AF%81/6056505?fr=aladdin (Chinese)

•Insurance Cover:

Mitsui Sumitomo insurance cover all accidents during Baliventure tour with limit of coverage as below:
a)Death/disability by accident – up to USD 100,000.00 per person
b)Medical expenses by accident – up to USD 10,000.00 per person
c)Aggregated limit/any single accident – up to USD 1,000,000.00
We recommend to all participants to have their own personal insurance for emergency situation. Please consult your local insurance agencies for international travel insurance coverage.

•Payment Methods

100 USD/Pax deposit is immediately required to reserve your space. Full payment must be made at least 30 days prior to tour starting date. Please ensure payment is made on time otherwise your booking may be released. Receipt will be provided after each payments.

•Cancellation Policy:

31 days prior to the departure date – no cancellation charge
From 30 days to 16 days of departure date – 50% cancellation charge
From 15 days to departure date – 100% cancellation charge

•Change of Participants

If for reasons beyond your control that you cannot go on your already chosen tour, you may transfer your booking to another person provided that he/she meets all the requirements in relation to the trip. Again, we must be informed of this change at least 3 days before your starting date with an additional IDR 500,000 admin fee is applied.

•Cancellation of travel (rejection of service)

We may cancel any individual from joining our tour at any time prior to and during tours, if he/she exhibit the following:
– Participant has Injury or sickness which prevent him from joining Baliventure.
– Participant has social or political problems, a gang member with history of violence
– Participant made an unfair request to the Company (operator)
– Participant engage in violence, threatening behavior, sexual harassment to others
– Participant acts constantly to hinder the smooth operation of the tours and the group activities.
– Participant disobey instructions from our tour leader, and endangered both him/herself and others.
– Participant mislead others by creating false information, rumors which may create uncomfortable and unharmonious atmosphere among group members during tour.
– In case of natural disasters, political instability/riot, act of war, or other external events which makes the tour is unsafe to operate
– When the required minimum number participants are not met.

•Participants responsibility

Participants must not act contrary to public order and morality, and must observe the provision of our terms and conditions at all times.
Please promptly notify our tour leader if the tour arrangements and activities are different from the pre-documents or contract received.

•Baliventure’s is Not Responsible for the following:

Cancellation of services by transportation / accommodation agencies, etc. due to unforeseen events, but will endeavor to replace and re-arrange to nearest possible arrangement
Cancellation due to immediate order from government officials, foreign immigration regulations, isolation by infectious diseases or change of travel schedule caused by the above
Accidents happen during free time (non-activity program)
Food poisoning due to consumption outside our provision.
Theft /loss of damages
Delay, schedule change, route change, etc. from transportation agencies and supplier which consequently change the travel schedule and reduce spending time in each destination.

•Privacy Policy

1. The participant’s personal information inscribed in the application form will be used for contacting participants or arranging your travel services.
2. The information may be enclosed to our agents, service providers or other suppliers during the tour arrangements.

•Image Rights

Any personal or groups images taken during tours will be consensually use by Baliventure for advertising and promotional material. Participants will be provided with talent release form and grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.
If you disagree with this condition, please inform our tour leader prior starting tour.


If you have any questions or queries, please contact BALIVENTURE Operator (PT. Kura Kura).
Email: info@baliventuretours.com
TEL (+62) 361 757070 Jl. Raya Kuta No 100X, Kuta Bali Indonesia